reputation management Archives

Preparation for Protest By Charlie Maclean-Bristol

Crisis Management, Disaster PreparednessSeptember 10, 2021922Views 0Likes 0Comments

Preparation for Protest Charlie Maclean-Bristol discusses how to prepare your company against protesters, taking into consideration the safety of your staff protesters and your company's reputation. With the Extinction Rebellion in London last week and the COP26 Conference of the Parties happening in Glasgow in 6 weeks, I thought it might be a good time…

Has COVID Vaccination Transformed Corporate Issue Activism?

Crisis Management and Crisis CommunicationAugust 23, 20211KViews 0Likes 0Comments

Has COVID Vaccination Transformed Corporate Issue Activism? by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict. Proactive corporate support (corporate issue activism) for COVID vaccination has triggered praise for some companies. But does it indicate a…

White Paper: Is Reputation Your Most Valuable Uninsured Asset?

Crisis Management and Crisis CommunicationAugust 13, 2021757Views 0Likes 0Comments

Reputation may in fact be your most valuable uninsured asset. Nothing destroys reputation faster or deeper than a crisis mismanaged.

Cyber-Crises Are Never “Just an IT Problem”

Crisis Management, Crisis Management and Crisis Communication, InfoSecurityAugust 3, 2021895Views 0Likes 0Comments

Cyber-Crises Are Never "Just an IT Problem" by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict. Online data failures and ransomware attacks are emerging as a leading deadly threat to reputation. However, some organisations still seem to…

Woolworths and the Cost of Ignoring Stakeholders

Crisis Management, Crisis Management and Crisis CommunicationJuly 2, 2021922Views 0Likes 0Comments

Every undergraduate PR student knows from their first semester that understanding stakeholders is essential, yet some big corporations appear to have forgotten that basic principle.

Should You Engage With Online Complaints and Negative Comments On Social Media?

UncategorizedJune 25, 20211KViews 0Likes 0Comments

Should You Engage With Online Complaints and Negative Comments? by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict. Conventional wisdom proposes organisations should respond to online complaints swiftly, openly and with empathy. But new research suggests…

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Free Chapter: Why Should I Apologize? Lawyers vs. Communicators

Crisis Management, Crisis Management and Crisis Communication, Special OffersJune 11, 2021821Views 0Likes 0Comments

One of the most common areas of disagreement between lawyers and communicators is about when and how to apologize.

White Paper: Is Reputation Your Most Valuable Uninsured Asset?

Crisis Management and Crisis CommunicationMarch 16, 202190Views 0Likes 0Comments

Reputation may in fact be your most valuable uninsured asset. Nothing destroys reputation faster or deeper than a crisis mismanaged.

White Paper: Is Reputation Your Most Valuable Uninsured Asset?

Crisis Management and Crisis CommunicationFebruary 12, 20211KViews 0Likes 0Comments

Reputation may in fact be your most valuable uninsured asset. Nothing destroys reputation faster or deeper than a crisis mismanaged.

How to respond when your brand comes under political attack

Crisis Management, Crisis Management and Crisis CommunicationJanuary 6, 2021838Views 0Likes 0Comments

How to Respond When Your Brand Comes Under Political Attack by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict. While the American election is finally over, one company is still monitoring for potential damage after being…