reputation management Archives

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How the future of issue and crisis management is being redefined

Crisis Management, Crisis Management and Crisis CommunicationJanuary 13, 2026447Views 0Likes 0Comments

Issue and crisis management are accepted as critical functions, and they are certain to become even more important. But what lies ahead?

Which is more important in litigation – Reputation or Winning?

Crisis Management and Crisis CommunicationFebruary 7, 2025820Views 0Likes 0Comments

When business leaders develop a legal strategy, why are many now prioritizing protecting brand and reputation rather than success in court or a negotiated settlement? And why are they still not making proper use of communication professionals?

Crisis lessons from the Adidas-Kanye debacle

Crisis Management and Crisis CommunicationFebruary 15, 2024906Views 0Likes 0Comments

New revelations brutally expose how a company ignored long-standing warning signs in pursuit of profit, leading to a costly financial and reputational crisis.

How moral blindness breeds plummeting corporate reputation

Crisis Management, Crisis Management and Crisis Communication, Risk ManagementOctober 5, 2023793Views 0Likes 0Comments

The sound you can hear across the big end of town is the shredding of reputations in the wake of corporate crises, often triggered by moral blindness.

Why there is no silver bullet for Qantas’ reputational crisis

Crisis Management, Crisis Management and Crisis CommunicationSeptember 27, 2023877Views 0Likes 0Comments

When a reputational crisis strikes it’s very human to look for a quick fix. But the problems now facing Qantas are a vivid lesson for companies everywhere.

The Boss’ Most Crucial Roles in Crisis

Books, Crisis Management, Crisis Management and Crisis CommunicationJuly 28, 20231KViews 0Likes 0Comments

Few problems are crises. But all crises are serious management problems.

Bungle Your Crisis Response in Seven Different Ways

Books, Crisis Management, Crisis Management and Crisis CommunicationMay 9, 20231KViews 0Likes 0Comments

If your approach is, “management by bungling,” expect irreparable, permanent damage to your reputation, at least while you’re still in charge

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How the Russia boycott has upended corporate issue activism

Crisis Management, Crisis Management and Crisis CommunicationMarch 17, 2022953Views 0Likes 0Comments

How the Russia boycott has upended corporate issue activism By Tony Jaques Ph.D., Director of Issue Outcomes Pty. Ltd. and author of Crisis Counsel: Navigating Legal and Communication Conflict The lightning pace of businesses boycotting Russia over the invasion of Ukraine means corporate activism on social and political issues will never be the same. Official sanctions in…

How A CEO Apology Satisfied No-one and Ignored the Real Issue

Crisis Management, Crisis Management and Crisis CommunicationNovember 4, 20211KViews 0Likes 0Comments

Can you apologise for what you said about a highly emotive controversy and still defend what caused the controversy in the first place?

White Paper: Is Reputation Your Most Valuable Uninsured Asset?

Crisis Management, Crisis Management and Crisis Communication, Special OffersOctober 15, 2021700Views 0Likes 0Comments

Reputation may in fact be your most valuable uninsured asset. Nothing destroys reputation faster or deeper than a crisis mismanaged.